Here are our terms and conditions. Please contact us here if you have any other questions. Thanks for connecting.
Airtasker UK Limited is a company registered in England and Wales under company number 10905556, with its registered office at 11 Ashley Piece, Ramsbury, Marlborough, United Kingdom, SN8 2QE, email [email protected] and VAT number 280770787 ("Airtasker").
User Agreement: www.airtasker.co.uk
Airtasker operates an online platform allowing Users to connect through the Airtasker Platform with other Users who provide Services.
All defined terms in this Agreement have the meaning given to them in the Airtasker Glossary.
1.1 Airtasker provides the Airtasker Platform to enable Posters to publish Posted Tasks.
1.2 Taskers may make an Offer in response to a Posted Task. Parts of Offer details may be made publicly available, including to internet users who are not Users.
1.3 A Poster may revoke or modify a Posted Task at any time before he/she accepts an Offer. Airtasker reserves the right to cancel all Offers on a Posted Task made prior to the modification or amendment.
1.4 If a Poster accepts an Offer on the Airtasker Platform, a Task Contract is created between the Tasker and the Poster.
1.5 Upon creation of a Task Contract, the Poster must pay the Agreed Price into the Payment Account.
1.6 Upon creation of the Task Contract, Airtasker has rendered Airtasker Services and the Fees are due and payable.
1.7 Once the Task Contract is created, the Tasker and Poster may vary the Task Contract on the Airtasker Platform. The Poster and Tasker are encouraged to use Airtasker's private messaging system to amend or vary the Task Contract (including the Agreed Price) or to otherwise communicate.
1.8 The Tasker must perform the Services required under the Task Contract.
1.9 Once the Services are complete, the Tasker must provide notice of that on the Airtasker Platform.
1.10 Once the Services are complete, the Poster must provide notice of that on the Airtasker Platform.
1.11 Once the Posted Task has been completed and the Poster confirms the Services are completed, or if Airtasker is satisfied (acting reasonably) that the Services have been completed, the Tasker Funds will be released from the Payment Account.
1.12 After the Task Contract is completed, the parties are encouraged to review and provide feedback of the Services on the Airtasker Platform.
1.13 Airtasker may provide a feature enabling Users to request Services based on another User's skills, reputation or other attributes. When this occurs, that User will be automatically notified of the new Posted Task, and that the Poster would like the User to make an Offer to supply Services. However, that User will not have any further special rights and will need to follow the normal offer process to become the Tasker for the Posted Task.
2.1 Airtasker provides the Airtasker Platform only, enabling Users to publish Posted Tasks and make Offers on Posted Tasks.
2.2 Airtasker only permits individuals over eighteen (18) years of age to become Users.
2.3 Users must be natural persons, but can specify within their account description that they represent a business entity.
2.4 At its absolute discretion, Airtasker may refuse to allow any person to register or create an account with Airtasker or cancel or suspend any existing account if it reasonably forms the view that the User's conduct or presence on the Airtasker Platform, including a breach of User Obligations, is detrimental to the operation of the Airtasker Platform.
2.5 Registering and creating an account with Airtasker is free. There is no charge for a Poster to post tasks, or for other Airtasker Users to review content on the Airtasker Platform, including Posted Tasks.
2.6 Airtasker accepts no liability for any aspect of the Poster and Tasker interaction, including but not limited to the description, performance or delivery of Services.
2.7 Airtasker has no responsibility and makes no warranty as to the truth or accuracy of any aspect of any information provided by Users, including, but not limited to, the ability of Taskers to perform tasks or supply items, or the honesty or accuracy of any information provided by Posters or the Posters' ability to pay for the Services requested.
2.8 Airtasker has no obligation to any User to assist or involve itself in any dispute between Users although may do so to improve User experience.
3.1 You will at all times:
3.1.1 comply with this Agreement (including all Policies) and all applicable laws and regulations;
3.1.2 only post accurate information on the Airtasker Platform;
3.1.3 promptly and efficiently perform obligations to the other User under a Task Contract; and
3.1.4 ensure that You are aware of any laws that apply to You as a Poster or Tasker, or in relation to using the Airtasker Platform.
3.2 You agree that any content (whether provided by Airtasker, a User or a third party) on the Airtasker Platform may not be used on third party sites or for other business purposes without Airtasker's prior permission.
3.3 You must not use the Airtasker Platform for any illegal or immoral purpose.
3.4 You must maintain control of Your Airtasker account and must not deal your account in any way, including by allowing others to use Your account, or by transferring or selling Your account or any of its content to another person.
3.5 You grant Airtasker an unrestricted, worldwide, royalty-free licence to use, reproduce, modify and adapt any content and information posted on the Airtasker Platform for the purpose of publishing material on the Airtasker Platform and as otherwise may be required to provide the Airtasker Service, for the general promotion of the Airtasker Service, and as permitted by this Agreement.
3.6 You agree that any information posted on the Airtasker Platform must not, in any way whatsoever, be potentially or actually harmful to Airtasker or any other person. Harm includes, but is not limited to, economic loss that will or may be suffered by Airtasker.
3.7 Without limiting any provision of this Agreement, any information You supply to Airtasker or publish in a Posted Task must be up to date and kept up to date and must not:
3.7.1 be false, inaccurate or misleading or deceptive;
3.7.2 be fraudulent or involve the sale of counterfeit or stolen items;
3.7.3 infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights, rights of publicity, confidentiality or privacy;
3.7.4 violate any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export and import control, consumer protection, unfair competition, criminal law, antidiscrimination and trade practices/fair trading laws);
3.7.5 be defamatory, libellous, threatening or harassing;
3.7.6 be obscene or contain any material that, in Airtasker's sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images; or
3.7.7 contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts the intended function of any Airtasker Platform, including, but not limited to viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information.
3.8 The Airtasker Platform may from time to time engage location-based or map-based functionality. The Airtasker Platform may display the location of Posters and Taskers to persons browsing the Airtasker Platform. Each Poster will be asked to provide the street and suburb where the Services are to be delivered. A Poster should never disclose personal details such as the Poster's full name, street number, phone number or email address in a Posted Task or in any other public communication on the Airtasker Platform.
3.9 If You are a Tasker, You must have the right to provide Services under a Task Contract and to work in the United Kingdom and You must not be established for VAT purposes outside the United Kingdom. You must comply with tax and regulatory obligations in relation to any payment (including Tasker Funds) received under a Task Contract. You must not sell goods as a separate supply through the Airtasker Platform. If there is an incidental supply of goods as part of a supply of Services, then clause 3.12 will apply.
3.10 Taskers must provide Services to Posters in accordance with the Task Contract, unless the Services are prohibited by law, this Agreement, an agreement between the User and a third party or by any of our Policies.
3.11 You must not, when supplying Services, charge a Poster Fees on top of the Tasker Funds. If required, You may agree with the other party to a Task Contract to modify conditions applying to the Services and the Agreed Price through the Airtasker Platform.
3.12 If You are a Tasker, and you supply any goods as part of a single supply of services for VAT purposes (and is not a separate supply), then the consideration for such goods will be part of the Agreed Price. If you supply any goods which would constitute a separate supply for VAT purposes, then please do not supply them via the Airtasker Platform.
3.13 You must not request payments outside of the Airtasker Platform from the Poster except to the extent permitted by clause 3.14 and only if the Airtasker Platform does not facilitate the reimbursement of monies held by the Payments Provider of costs considered in clause 3.14.
3.14 If a Tasker agrees to pay some costs of completing the Services (such as equipment to complete the Services), the Tasker is solely responsible for obtaining any reimbursement from the Poster. Airtasker advises Taskers not to agree to incur costs in advance of the Agreed Price unless the Tasker is confident the Poster will reimburse the costs promptly.
3.15 If Airtasker determines at its sole discretion that You have breached any obligation under this clause 3, it reserves the rights to remove any content, Posted Task or Offer You have submitted to the Airtasker Service or cancel or suspend Your account and/or any Task Contracts.
4.1 Upon the creation of a Task Contract, the Users owe Airtasker the Fees. Fees will automatically be deducted from the Agreed Price held in the Payment Account.
4.2 If the Posted Task requires a Tasker to incur costs in completing the Services, the cost incurred will not be included in any calculation of Fees.
4.3 Fees do not include any fees that may be due to Third Party Service providers. All Third Party Service providers are paid pursuant to a User's separate agreement with that Third Party Service provider.
4.4 Airtasker may from time to time change the Fees and the terms applying to their payment, save that Airtasker cannot change the Fees for any Task Contract that has been formed.
4.5 If Airtasker introduces a new service on the Airtasker Platform, the Fees applying to that service will be payable as from the launch of the service.
5.1.1 the Poster or the Tasker decide to cancel the Task Contract; or
5.1.2 following reasonable attempts by a Poster to contact a Tasker to perform the Task Contract, the Task Contract is cancelled; and
5.1.3 Airtasker is satisfied that the Agreed Price should be returned to the Poster,
then Airtasker will arrange for the Tasker Funds held by the Payments Provider to be paid to the Poster. Airtasker may also arrange for payments to be made to the account of the Poster, on behalf of the Tasker, an additional amount equivalent to the Fees collected in connection with the Task Contract.
5.2 In the event that a Job Poster cancels the Task Contract in accordance with clause 6 of the Task Contract (and the Tasker is a Trader):
5.2.1 before any Services have been performed, then:
(a) the full Agreed Price shall be returned to the Job Poster; and
(b) an amount equal to the Fees will be a debt owed by the Tasker to Airtasker; and
5.2.2 after the Services have been part-performed, then:
(a) the full Agreed Price shall be returned to the Job Poster save for a deduction to reflect the Services that have been performed; and
(b) Airtasker shall deduct the Fees due from the Tasker in relation to that Task Contract and then pay any remaining amount of the Agreed Price to the Tasker. Any amount of the Tasker Fee that is not retained by Airtasker shall be a debt owed by the Tasker to Airtasker.
5.3 Any amount paid by Airtasker on behalf of a Tasker under clause 5.1 or 5.2 will be a debt owed by the Tasker to Airtasker.
5.4 If, for any reason, Tasker Funds cannot be transferred or otherwise made to the Tasker or returned to the Poster (as the case may be) or no claim is otherwise made for the Tasker Funds, the Tasker Funds will continue to be held by the Payments Provider until paid or otherwise for up to three (3) months from the date the Poster initially paid the Agreed Price.
5.5 Following the three (3) months referred to in clause 5.4, and provided there is still no dispute in respect of the Tasker Funds, the Tasker Funds will be retained by the Payments Provider however they will be treated as a Stored Value Card and credited to the Poster.
6.1 Stored Value Cards:
6.1.1 can be used by the credited User to pay for any new Services via the Airtasker Platform;
6.1.2 are not refundable or redeemable for cash;
6.1.3 cannot be replaced, exchanged, reloaded, transferred for value or transferred to another card or account;
6.1.4 are valid for twelve (12) months from the date of issue or any expiry date applied by Airtasker after which the card will become invalid and no longer available for use;
6.1.5 may also be governed by additional, or different, terms and conditions, as specified in relation to a Stored Value Card, such as a restriction on the when the Stored Value Card is redeemable (for example only for a User's first Task Contract), specify a minimum Services value, or specify a maximum credit or discount value; and
6.1.6 must not be reproduced, copied, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the credited User, or stored in a data retrieval system, without Airtasker's prior written permission.
6.2 The User credited with a Stored Value Card is solely responsible for the security of any Stored Value Card. Airtasker will have no liability for any loss or damage to the Stored Value Card and does not have any obligation to replace a Stored Value Card.
6.3 Airtasker will not accept, and may refuse or cancel, any Stored Value Card, which it reasonably determines, have been used in breach of this Agreement or have been forged, tampered with, or are otherwise fraudulent and Airtasker reserves the right to refer any suspected fraudulent activity to relevant law enforcement authorities. In particular, Stored Value, such as promotional coupons, vouchers or codes distributed or circulated without our approval, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
6.4 Airtasker is entitled to any value on a Stored Value Card which is not redeemed before the Stored Value Card expires or is cancelled by Airtasker.
7.1 Airtasker may enter into agreements with Business Partners and may seek to engage Taskers in the provision of Business Services. Taskers who agree to perform Business Services for Business Partners acknowledge and agree that Airtasker and the Business Partner may on-sell Services supplied to third parties for an increased fee.
7.2 Business Partners may require Taskers providing Business Services to be approved or hold particular qualifications. Airtasker may assist Business Partners to locate suitably qualified Taskers. Airtasker makes no warranty that it will promote any or all suitably qualified Taskers to Business Partners.
7.3 Business Partners may require Taskers to enter into a Business Partner Contract before providing Business Services.
7.4 Where a Tasker accepts a Posted Task with a Business Partner:
7.4.1 the Tasker must provide Business Services to the Business Partner in accordance with the Task Contract and any applicable Business Partner Contract; and
7.4.2 the terms of the Business Partner Contract will prevail to the extent of any inconsistency.
9.1 Airtasker may from time to time include Third Party Services on the Airtasker Platform. These Third Party Services are not provided by Airtasker.
9.2 Third Party Services are offered to Users pursuant to the third party's terms and conditions. Third Party Services may be promoted on the Airtasker Platform as a convenience to our Users who may find the Third Party Services of interest or of use.
9.3 If a User engages with any Third Party Service provider, the agreement will be directly between the User and that Third Party Service provider.
9.4 Airtasker makes no representation or warranty as to the Third Party Services. However, to help us continue to improve our Airtasker Platform, Users may inform Airtasker of their Third Party Service experience here.
10.1 Airtasker may use Identity Verification Services.
10.2 You agree that Airtasker Identity Verification Services may not be fully accurate as all Airtasker Services are dependent on User-supplied information and/or information or verification services provided by third parties.
10.3 You are solely responsible for identity verification and Airtasker accepts no responsibility for any use that is made of an Airtasker Identity Verification Service.
10.4 Airtasker Identity Verification Services may be modified at any time.
10.5 The Airtasker Platform may also include a User-initiated feedback system to help evaluate Users.
10.6 Airtasker may make Verification Icons available to Taskers. The available Verification Icons can be requested by the Tasker via the Airtasker Platform, and arranged on behalf of the Tasker and issued by Airtasker, for a fee. Obtaining a Verification Icon may be governed by the provision of certain information or documentation by the Tasker and determined by Airtasker or a third party verifier governed by its terms. It remains the Tasker's responsibility to ensure that information or documentation it provides in obtaining a Verification Icon is true and accurate and must inform Airtasker immediately if a Verification Icon is no longer valid.
10.7 Airtasker may, at its discretion, issue Airtasker Badges to Taskers for a fee.
10.8 The issue of a Verification Icon or Airtasker Badge to a Tasker remains in the control of Airtasker and the display and use of a Verification Icon or Airtasker Badge is licensed to the Tasker for use on the Airtasker Platform only. Any verification obtained as a result of the issue of a Verification Icon or Airtasker Badge may not be used for any other purpose outside of the Airtasker Platform.
10.9 Airtasker retains the discretion and right to not issue, or remove without notice, a Verification Icon or Airtasker Badge if You are in breach of any of the terms of this Agreement, the Verification Icon or Airtasker Badge has been issued incorrectly, obtained falsely, has expired, is no longer valid or for any other reason (acting reasonably) requiring its removal by Airtasker.
11.1 Airtasker may offer its Users an opportunity to obtain insurance for certain Task Contracts. All such insurance will be offered by a third party. Any application and terms and conditions for such third party insurance will be available at the Airtasker website when they are available. Airtasker confirms that all insurance policies are Third Party Services and governed by further terms set out for Third Party Services.
11.2 Airtasker does not represent that any insurance offered via the Airtasker Platform is adequate or appropriate for any particular User. Each User must make its own enquiries about whether any further insurance (such as workers compensation insurance) is required.
11.3 Airtasker may also take out some accidental property and injury insurance itself and that insurance may extend to cover Taskers for certain types of work. You acknowledge and agree that in the event that a claim is made relating to any services performed and/or goods provided by a Tasker, and the insurance taken out by Airtasker (if any) responds to that claim then this clause applies. If a claim is made against a Tasker, Airtasker may elect to make a claim under such policy and if the claim is successful, Airtasker reserves its right to recover any excess or deductible payable in respect of the claim from the Tasker. Where Airtasker makes a claim and the insurer assesses that the Tasker is responsible, Airtasker is entitled to rely on that assessment. If you do not pay any excess due under this clause, Airtasker may also elect to set this amount off some or all of the excess paid by it against future moneys it may owe to the Tasker.
11.4 The Tasker acknowledges and agrees that in the event that a claim is made relating to any services performed and/or goods provided by a Tasker, and the insurance taken out by Airtasker (if any) does not respond to the claim or the claim is below the excess payable to the insurer, then this clause applies. Airtasker may elect to pay an amount to settle the claim. To the extent that the Tasker was or would be liable for the amount of the claim, the amount paid by Airtasker may be recovered by Airtasker from the Tasker. Airtasker may also elect to set this amount off against future moneys it may owe to the Tasker.
12.1 You can complain about any comment made on the Airtasker Platform using the 'Report' function of the Airtasker Platform or contact Airtasker via the Airtasker Platform.
12.2 Airtasker is entitled to suspend or terminate Your account at any time if Airtasker, in its sole and absolute discretion, is concerned by any feedback about You, or considers Your feedback rating to be problematic for other Airtasker Users.
13.1 Nothing in this Agreement excludes or limits Airtasker's liability for:
13.1.1 death or personal injury caused by Airtasker’s negligence;
13.1.2 fraud or fraudulent misrepresentation; and
13.1.3 any matter in respect of which it would be unlawful for Airtasker to exclude or restrict Airtasker’s liability.
13.2 Save as set out in clause 13.1, to the extent permitted by law, Airtasker specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service Provider who may be included from time to time on the Airtasker Platform.
13.3 If Airtasker fails to comply with this Agreement, Airtasker is responsible for loss or damage You suffer that is a foreseeable result of Airtasker's breach of this Agreement or Airtasker's negligence, but Airtasker is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of Airtasker's breach or if it was contemplated by You and Airtasker at the time that You accessed the Airtasker Platform.
13.4 Nothing in this Agreement affects Your statutory rights. Advice about Your statutory rights is available from the User's local Citizens' Advice Bureau or Trading Standards Office.
13.5 Save as set out in clause 13.1, Airtasker's liability to You in relation to the Airtasker Service is limited to the total amount of payment made by You to Airtasker during the twelve (12) month period prior to any incident causing liability of Airtasker, or twenty five pounds sterling (£25), whichever is greater.
15.1 Airtasker may modify this Agreement or the Policies (and update the Airtasker pages on which they are displayed) from time to time. Airtasker will send notification of such modifications to Your Airtasker account or advise You the next time You log in.
15.2 When You actively agree to the terms (for example, by clicking a button saying "I accept") or use the Airtasker Platform in any manner, the modified terms will be effective immediately (save as set out in clause 15.3). In all other cases, the amended terms will automatically be effective (save as set out in clause 15.3) thirty (30) days after they are initially notified to You.
15.3 If You do not agree with any changes to this Agreement (or any of our Policies), You must notify Airtasker who will terminate your Airtasker account, and stop using the Airtasker Services. In addition, for the avoidance of doubt, no changes or modifications to the terms of this Agreement shall apply to any Task Contracts that were entered into prior to receipt by the relevant Users of the notification pursuant to clause 15.1.
15.4 Except as specifically described in or authorised by this Agreement, the terms of this Agreement and any Airtasker Policy cannot be amended except in writing signed by You and Airtasker.
No agency, partnership, joint venture, employee-employer or other similar relationship is created by this Agreement. In particular You have no authority to bind Airtasker, its related entities or affiliates in any way whatsoever. Airtasker confirms that all Third Party Services that may be promoted on the Airtasker service are provided solely by such Third Party Service providers. To the extent permitted by law, Airtasker specifically disclaims all liability for any loss or damage incurred by You in any manner due to the performance or non-performance of such Third Party Service.
17.1 Except as stated otherwise, any notices must be given by registered ordinary post or by email, either to Airtasker's contact address as displayed on the Airtasker Platform, or to Airtasker Users' contact address as provided at registration. Any notice shall be deemed given:
17.1.1 if sent by email, 24 hours after email is sent, unless the Poster is notified that the email address is invalid or the email is undeliverable, and
17.1.2 if sent by pre-paid post, three (3) Business Days after the date of posting, or on the seventh (7th) Business Day after the date of posting if sent to or posted from outside Australia. In this clause, "Business Day" means a day on which banks are open for general business in England, other than a Saturday, Sunday or public holiday.
17.2 Notices related to performance of any Third Party Service must be delivered to such Third Party as set out in Third Party Service Provider terms and conditions.
18.1 Airtasker encourages You to try and resolve disputes (including claims for returns or refunds) with other Users directly. Accordingly, You acknowledge and agree that Airtasker may, in its absolute discretion, provide Your information as it decides is suitable to other parties involved in the dispute.
18.2 If a dispute arises with another User, You must co-operate with the other User and make a genuine attempt to resolve the dispute.
18.3 Airtasker may elect to assist Users resolve disputes. Any User may refer a dispute to Airtasker. You must co-operate with any investigation undertaken by Airtasker. Airtasker reserves the right to make a final determination (acting reasonably) based on the information supplied by the Users and direct the Payments Provider to make payment accordingly. You retain your rights to take your dispute with the other User or the challenge Airtasker's determination to an applicable court or tribunal.
18.4 Airtasker has the right to hold any Agreed Price the subject of a dispute in the Payment Account, until the dispute has been resolved.
18.5 If You have a complaint about the Airtasker Service please contact us here.
18.6 If Airtasker provides information of other Airtasker Users to You for the purposes of resolving disputes under this clause, You acknowledge and agree that such information will be used only for the purpose of resolving the dispute (and no other purpose) and that you will be liable to Airtasker for any losses, costs and/or damages incurred by Airtasker relating to any claims for any other use of information not permitted by this Agreement.
18.7 If a User is a consumer and wishes to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. Airtasker is not obliged to participate in online dispute resolution.
19.1 Either You or Airtasker may terminate your account and this Agreement at any time for any reason.
19.2 Termination of this Agreement does not affect any Task Contract that has been formed between Airtasker Users. If You have entered a Task Contract You must comply with the terms of that Task Contract including providing the Services or paying the Agreed Price as applicable.
19.3 Third Party Services are governed by Third Party Service provider terms and conditions.
19.4 Clauses 4 (Fees), 13 (Limitation of Liability) and 18 (Mediation and Dispute Resolution) and any other terms which by their nature should continue to apply, will survive any termination or expiration of this Agreement.
19.5 If Your account or this Agreement is terminated for any reason then You may not without Airtasker's consent (in its absolute discretion) create any further accounts with Airtasker and we may terminate any other accounts You operate. This clause survives termination.
20.1 This Agreement is governed by English law. This means that the User's access to and use of the Airtasker Platform and any dispute or claim arising out of or in connection therewith will be governed by English law.
20.2 A User can bring proceedings in respect of this Agreement in the English courts. However, any User that is a consumer: (i) who lives in Scotland can bring legal proceedings in respect of this Agreement in either the Scottish or the English courts and; (ii) who lives in Northern Ireland can bring legal proceedings in respect of this Agreement in either the Northern Irish or the English courts.
20.3 The provisions of this Agreement are severable, and if any provision of this Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforceable.
20.4 Airtasker may transfer its rights and obligations under this Agreement to another organisation, however, this will not affect a User's rights or our obligations under this Agreement.
©Airtasker UK Limited 2018
The terms used in this Task Contract have the meaning set out in the Airtasker Glossary. A Task Contract is created in accordance with the Agreement. The Poster and the Tasker enter into this Task Contract on the following terms:
1.1 This Task Contract is created when the Poster accepts the Tasker's Offer on a Posted Task to provide Services.
1.2 This Contract will continue until terminated in accordance with clause 8.
2.1 The Tasker will perform Services in a proper and workmanlike manner.
2.2 The Tasker must perform the Services at the time and location agreed.
3.1 Each party warrants that the information provided in the creation of this Task Contract is true and accurate.
3.2 The Tasker warrants that he/she has the right to work and provide Services and hold relevant licences in United Kingdom.
4.1 Upon the creation of this Task Contract, the Poster must pay the Agreed Price into the Payment Account.
4.2 Upon the Services being completed, the Tasker will provide notice on the Airtasker Platform.
4.3 The Poster will be prompted to confirm the Services are complete. If the Airtasker has completed the Services in accordance with clause 2, the Poster must use the Airtasker Platform to release the Tasker Funds from the PaymentAccount.
4.4 If the parties agree to cancel this Task Contract, or the Poster is unable to contact the Tasker to perform the Task Contract, the Tasker Funds will be dealt with in accordance with the Agreement.
5.1 Except for liability in relation to a breach of a Non-excludable Condition, the parties exclude all Consequential Loss arising out of or in connection to the Services, and any claims by any third person, or this Task Contract, even if the party causing the breach knew the loss was possible or the loss was otherwise foreseeable.
5.2 The liability of each party to the other except for a breach of any Non-Excludable Condition is capped at the Agreed Price.
5.3 Nothing in this Task Contract affects the Poster's statutory rights. Advice about the Poster's statutory rights is available from the Poster's local Citizens' Advice Bureau or Trading Standards Office.
This clause 6 applies if the Tasker is a Trader.
6.1. The Poster has a legal right to change their mind and cancel the Task Contract within 14 days of the date the Task Contract is entered into without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more in this clause 6.
6.2 The cancellation period in clause 6.1 will expire 14 days from the day on which the Task Contract is entered into. However where the Poster requests performance of the Services prior to the end of the 14 days, it acknowledges that it will lose its right of withdrawal from this Task Contract once the Services are fully performed.
6.3 To exercise the right to cancel, the Poster must inform the Tasker of their decision to cancel the Task Contract by making a clear statement (e.g. a letter sent by post or email or a telephone call). The Poster may use the model cancellation form below but is not required to do so. Airtasker gives all Posters the ability to terminate Task Contracts before they are completed through the Poster's own online account. The Tasker acknowledges that (as it is a Trader) it may not decline a Poster's cancellation request if it is received within the 14 days.
Model Cancelation Form
E-mail address: [***]
Fax number: [***]
I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract for the provision of the following service*,
Ordered on(*) / received on(*)
Name of consumer(s),
Address of consumer(s),
Signature of consumer (only if this form is notified on paper)
(*) Please delete if not applicable
6.4 To meet the cancellation deadline, it is sufficient for the Poster to send their communication concerning the exercise of their right to cancel before the cancellation period has expired.
6.5 The Tasker will send the Poster an acknowledgement of receipt of the Poster's notice via the Airtasker Platform.
6.6 If the Poster cancels the Task Contract, the Tasker will instruct Airtasker to release the Agreed Price from the Payment Account back to the Poster (save for any deduction under clause 6.7).
6.7 The Tasker may request Airtasker to deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when the Poster told the Tasker they cancelled the Task Contract under this clause 6. The amount deducted will be in proportion to what has been supplied, in comparison with the full coverage of the Task Contract and subject to the Poster's agreement that this apportionment reflects the services supplied.
7.1 If a dispute arising between the parties, the parties will attempt to resolve the dispute within fourteen (14) days by informal negotiation (by phone, email or otherwise).
7.2 If the parties are unable to resolve the dispute in accordance with clause 7.1, either party may refer the dispute to Airtasker and act in accordance with clause 18 of the Agreement.
This Task Contract will terminate when:
8.1 the Services are completed and the Agreed Price is released from the Payment Account;
8.2 a party is terminated or suspended from the Airtasker Platform, at the election of the other party;
8.3 when otherwise agreed by the parties; or
8.4 notified by Airtasker in accordance with the Agreement.
The parties incorporate by reference the applicable Policies.
10.1 This Task Contract is governed by English law.
10.2 A User can bring proceedings in respect of this Task Contract in the English courts. However, any User that is a consumer: (i) who lives in Scotland can bring legal proceedings in respect of this Agreement in either the Scottish or the English courts and; (ii) who lives in Northern Ireland can bring legal proceedings in respect of this Agreement in either the Northern Irish or the English courts.
10.3 If a User is a consumer and wishes to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. No User is obliged to participate in online dispute resolution.
10.4 Neither party may set-off, deduct or withhold any money which that party may be liable to pay against any money the other party may be liable to pay.
**© Airtasker UK Limited 2018 **
"Agreed Price" means the payment into the Account made by the Poster at the agreed price for Services (including any variation) but does not include any costs incurred by the Tasker when completing Services which the Poster agrees to reimburse.
"Agreement" means the agreement between Airtasker and a User (including the terms set out above and the Policies).
"Airtasker", "we", "us", "our" means Airtasker UK Limited, company number 10905556.
"Airtasker Badge" means a badge that may be issued to a User based on the User meeting certain qualifications or other thresholds, including Verification Icons, as determined and set by Airtasker.
"Airtasker Platform" means the Airtasker website at http://www.airtasker.co.uk/, Airtasker smartphone app, and any other affiliated platform that may be introduced from time to time.
"Airtasker Services" means the service of providing the Airtasker Platform.
"Business Partner Contract" means a contract between a Business Partner and a Tasker to perform Business Services.
"Business Partner" means the business or individual that enters into an agreement with Airtasker to acquire Business Services.
"Business Services" means Services provided by a Tasker to a Business Partner acquired for the purpose of on selling to a third party (such as the Business Partner's customer).
"Consequential Loss" means any loss, damage or expense recoverable at law:
(a) other than a loss, damage or expense that would be suffered or incurred by any person in a similar situation to the person suffering or incurring the loss, damage or expense; or
(b) which is a loss of:
(i) opportunity or goodwill;
(ii) profits, anticipated savings or business;
(iii) data; or
(iv) value of any equipment, and any costs or expenses incurred in connection with the foregoing.
"Fees" means all fees payable to Airtasker by Users including the Tasker Fee.
"Identity Verification Services" means the tools available to help Users verify the identity, qualifications or skills of other Users including mobile phone verification, verification of payment information, References, integration with social media, Airtasker Badges and Verification Icons.
"Non-excludable Condition" means any implied condition, warranty or guarantee in a contract, the exclusion of which would contravene the law or cause any part of the contract to be void.
"Offer" means an offer made by a Tasker in response to a Posted Task to perform the Services.
"Payment Account" means the account operated by the Payments Provider in which the Agreed Price is kept subject to this Agreement.
"Payments Provider" means an entity that Airtasker appoints to accept payments, make payments and operate the Payment Account.
"Posted Task" means the Poster's request for services, and includes the deadline for completion, price, description of the services to be provided and any other special conditions required by the Poster.
"Poster" means a User that posts on the Airtasker Platform in search of particular Services.
"Reference" means a feature allowing a User to request other Users to post a reference on the Airtasker Platform endorsing that User.
"Services" means the services to be rendered as described in the Posted Task, including any variations or amendments agreed before or subsequent to the creation of a Task Contract.
"Site" means the website at http://www.airtasker.co.uk/.
"Stored Value Card" means the physical or virtual card, coupon, voucher or code containing credit or a discount for use on the Airtasker Platform.
"Task Contract" means the separate contract that is formed between a Poster and a Tasker for Services, the terms of which is included in Appendix A to the Agreement.
"Tasker" means a User who provides Services to Posters.
"Tasker Fee" means the fee payable by the Tasker as consideration for Airtasker connecting the Tasker with the Poster, displayed at the time of entering an Offer on a Posted Task.
"Tasker Funds" means the Agreed Price less any Fees.
"Third Party Dispute Service" means a third party dispute resolution service provider used to resolve any disputes between Users.
"Third Party Services" means the promotions and links to services offered by third parties as may be featured on the Airtasker Platform from time to time.
"Trader" means a person acting for purposes relating to that person's trade, business, craft or profession.
"User" or "You" means the person who has signed up to use the Airtasker Platform, whether as the Poster, Tasker, or otherwise, and “Your” shall be construed accordingly.
"Verification Icons" means the icons available to be displayed on a User's profile and any such posts on the Airtasker Platform to confirm details internally verified by Airtasker such as a User's qualification, license, certificate or other skill.
In the Airtasker Agreement and all Policies, except where the context otherwise requires:
the singular includes the plural and vice versa, and a gender includes other genders;
another grammatical form of a defined word or expression has a corresponding meaning;
a reference to a "document" or "instrument" includes the document or instrument as novated, altered, supplemented or replaced from time to time;
a reference to "£" is to pounds sterling;
a reference to "time" is to the time in England;
a reference to a "person" includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity;
a reference to a "statute", "ordinance", "code" or "other law" includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them;
the meaning of general words is not limited by specific examples introduced by including "for example" or similar expressions;
headings are for ease of reference only and do not affect interpretation;
any agreement, representation, warranty or indemnity in favour of two (2) or more parties (including where two (2) or more persons are included in the same defined term) is for the benefit of them jointly and severally; and
a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of this agreement or any part of it.
©Airtasker UK Limited 2018